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Terms & Conditions

 

Please note: If you are aged below 18, you must have the consent of your parent or guardian to use our webshop

 

HOW TO USE OUR WEBSHOP

Order Processing

* Add your chosen goods to your cart

* Proceed to our online checkout

* Confirm your order & shipping address details

* When you choose to pay with credit card, you will be taken to the secure website of PayEx, our credit card clearance company

* Complete your order by entering your credit card information the secure order page provided.

* An order confirmation email will be sent to you acknowledging the exact details of your order once it has passed through our security checks

* A shipping confirmation email will be sent to you when your order is actually shipped, providing you with instructions on how you can track the status of your package, if applicable

 

Order Cancellation

If you wish to cancel your order please contact us by email

Please note we try to deliver your order within 24 hours, so you should be quick !

We cannot guarantee that the colours on the pictures shown on our webshop are 100% accurate, but if for any reason you are not happy with the order you can return it to us within 14 days for a full refund of the product price.

 

PAYMENT

 

Saturn Return offers 2 ways to pay for Swedish orders, & 1 way to pay for international orders.

Credit card / Debit card

When you choose to pay by credit card, you will be directed to the secure pages of PayEx, our authorized credit card clearance company.

We accept payment by Visa & MasterCard and debit cards with the Visa or Mastercard logo.

Your credit card will not be charged until we confirm to PayEx that your order is in stock.

You can choose to pay in either Euros or Swedish Kronor.

The current freight price for orders to be deliverded outside of Sweden is 200 SEK for European countries, and 300 for all other countries.

 

Postfšrskott

Available to Swedish customers only. You can choose to have your order sent to your local post office. You must pay the order total and the postfšrskott fee (50 kr) to the post office when you pick up your order.

 

Taxes

All prices include VAT

 

OUR GUARANTEE

 

Our success depends on your satisfaction. While we are constantly striving to provide our customers with the information they need to make online purchases, we understand there is no substitute for "touching and feeling". We want you to have peace of mind in knowing that you can always return your purchase for a full refund of the product price if, after holding it in your hands or trying it on, you are not completely satisfied. Our policy is simple:

 

IF FOR ANY REASON YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, SIMPLY RETURN IT TO US WITHIN 14 DAYS OF DELIVERY IN ITS ORIGINAL, UNUSED CONDITION FOR A FULL REFUND OF THE PRODUCT PRICE.

 

If you have any further questions please email us.

 


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